Practice Empathy That Moves Teams Forward
Ask open questions, then mirror key phrases to show understanding: “What I’m hearing is…” Validate emotions without immediately fixing. People think more clearly when they feel seen. Try this in your next one-on-one and share what changed in the conversation’s tone.
Practice Empathy That Moves Teams Forward
Sketch what a stakeholder sees, hears, thinks, feels, and needs. This reveals hidden constraints and opportunities. When timelines slip, empathy maps help you negotiate with context, not confrontation. Build one today for a tricky project, and post your biggest surprising insight below.